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This year has forced organizations to reckon with the digital aspects of a customer's journey like never before. Okta has been ahead of the curve, partnered with Gainsight to scale and extend CSM engagement through digital touchpoints in their uncovered segment. Join us for a closer look at how they've powered a hugely successful digital-first Customer Success program across onboarding, adoption, expansion, and renewal -- with personalized and actionable recommendations throughout. In a moment where work from home and shifting priorities have radically altered how our customers need to be engaged, you'll also learn where to start in your own journey to scale with more self-serve strategies.Tracks: Customer Success, Support Services, Technology Solution Session
Publish Date: December 10, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.