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Conference Presentation

Digital Customer Success: How Okta Scales CSMs with Self-Serve in an Uncovered Segment

This report is for Customer Success members only

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This year has forced organizations to reckon with the digital aspects of a customer's journey like never before. Okta has been ahead of the curve, partnered with Gainsight to scale and extend CSM engagement through digital touchpoints in their uncovered segment. Join us for a closer look at how they've powered a hugely successful digital-first Customer Success program across onboarding, adoption, expansion, and renewal -- with personalized and actionable recommendations throughout. In a moment where work from home and shifting priorities have radically altered how our customers need to be engaged, you'll also learn where to start in your own journey to scale with more self-serve strategies.

Tracks: Customer Success, Support Services, Technology Solution Session

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Publish Date: December 10, 2020

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Peg Rodarmel, SVP, Subscription Services, Infor

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