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Conference Presentation

Developing a Next Generation Digital Services Platform to Accelerate Managed Services Growth (sponsored by Twilio)

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Telstra is on our Managed Services Transformation journey and in 2020 we focused on our Digital Services Platform. Until this point we had pockets of people through-out Telstra building and solving various problems. The challenge was no single group was looking at the full end-to-end customer journey, so the Digital Services Platform team now looks to leverage the best of systems throughout Telstra in a coordinated way and identity gaps to solution. Today our Digital Services Platform team is focused on 4 areas: Business Systems (catalogues, contracts, CRM, all the way through billing). Customer Interface (customer portals, marketplaces, e-bonding and APIs) Common which is the heart of our Managed Services systems (Service Management, Service On/Off Boarding, Monitoring, AIOps, Knowledge Management, Customer Analytics, Platform Insights and more) Domain specific systems (Cloud Management) Join this session to get a double-click into each area. We'll discuss Telstra's approach, how we gained cross-organizational buy-in, and the challenges we faced along the way. Sponsored by Twilio.

Presented By:

David Harbert

Head of Managed Services Digitisation, Telstra

Publish Date: May 6, 2021

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