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Telstra is on our Managed Services Transformation journey and in 2020 we focused on our Digital Services Platform. Until this point we had pockets of people through-out Telstra building and solving various problems. The challenge was no single group was looking at the full end-to-end customer journey, so the Digital Services Platform team now looks to leverage the best of systems throughout Telstra in a coordinated way and identity gaps to solution. Today our Digital Services Platform team is focused on 4 areas:
Business Systems (catalogues, contracts, CRM, all the way through billing).
Customer Interface (customer portals, marketplaces, e-bonding and APIs)
Common which is the heart of our Managed Services systems (Service Management, Service On/Off Boarding, Monitoring, AIOps, Knowledge Management, Customer Analytics, Platform Insights and more)
Domain specific systems (Cloud Management)
Join this session to get a double-click into each area. We'll discuss Telstra's approach, how we gained cross-organizational buy-in, and the challenges we faced along the way.
Sponsored by Twilio.
Head of Managed Services Digitisation, Telstra
Publish Date: May 6, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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