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Every service domain plays an important role in delivering desirable outcomes for customers. Professional services is no exception, and in many ways can be a significant contributor to customer success. In this highly interactive workout session, Randy Mysliviec will lead and facilitate a discussion on how PS can and should play an important role in supporting your company’s customer success strategy.
During the session, we will discuss best practices for the role PS plays as your company transitions to a Level 4 B4B supplier status, and how PS can contribute to any of the three distinct charters for customer success: adopters, retainers, and expanders.
President and CEO, RTM Consulting
Vice President, Research, Technology Services Industry Association (TSIA)
Publish Date: October 20, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.