Conference Presentation

Defining the Role of PS in the Customer Success Journey (Workout)

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Every service domain plays an important role in delivering desirable outcomes for customers. Professional services is no exception, and in many ways can be a significant contributor to customer success. In this highly interactive workout session, Randy Mysliviec will lead and facilitate a discussion on how PS can and should play an important role in supporting your company’s customer success strategy.

During the session, we will discuss best practices for the role PS plays as your company transitions to a Level 4 B4B supplier status, and how PS can contribute to any of the three distinct charters for customer success: adopters, retainers, and expanders.  

 

Presented By:

Randy Mysliviec

President and CEO, RTM Consulting

Bo Di Muccio

Vice President, Research, Technology Services Industry Association (TSIA)

Publish Date: October 20, 2015

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