We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Customer Success Keynote | How to Incorporate Digital to Scale Your Customer Success Practice

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Ensuring your largest customers achieve their outcomes with high-touch has been the Customer Success paradigm. With new and evolving offerings attracting an exponentially growing subscriber base, how can you leverage digital and low-touch methods to drive Customer Success at Scale? You will learn pragmatic, actionable methods to define, design and deliver personalized, outcome-based journeys with orchestrated digital and human touch to drive customer retention, loyalty and growth.

Presented By:

Teresa Anania

Sr. Director, Digital Customer Success, Autodesk

Publish Date: May 8, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.