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Ensuring your largest customers achieve their outcomes with high-touch has been the Customer Success paradigm. With new and evolving offerings attracting an exponentially growing subscriber base, how can you leverage digital and low-touch methods to drive Customer Success at Scale? You will learn pragmatic, actionable methods to define, design and deliver personalized, outcome-based journeys with orchestrated digital and human touch to drive customer retention, loyalty and growth.
Sr. Director, Digital Customer Success, Autodesk
Publish Date: May 8, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.