Conference Presentation

Customer Success Keynote | How to Incorporate Digital to Scale Your Customer Success Practice

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Ensuring your largest customers achieve their outcomes with high-touch has been the Customer Success paradigm. With new and evolving offerings attracting an exponentially growing subscriber base, how can you leverage digital and low-touch methods to drive Customer Success at Scale? You will learn pragmatic, actionable methods to define, design and deliver personalized, outcome-based journeys with orchestrated digital and human touch to drive customer retention, loyalty and growth.

Presented By:

Teresa Anania

Sr. Director, Digital Customer Success, Autodesk

Publish Date: May 8, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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