Conference Presentation

Customer Success: Execution. Results. Outcomes.

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

In this breakout session, Tony Brucha, director of Customer Success at Cisco WebEx, will describe the WebEx Customer Success Lifecycle Account Management process (Onboard, Adopt, Expand, Renew). Tony will share the global WebEx Customer Success Model, the Strategic Customer Care framework supported by the consumption economics model, used to execute (processes for adoption services and customer outcomes), produce results (retention, lead gen, renewals), and lead to customer and business outcomes (CSAT, voice of the customer, revenue growth).

Presented By:

Tony Brucha

Director, WebEx Customer Success, Cisco Systems

Publish Date: October 21, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.