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In this breakout session, Tony Brucha, director of Customer Success at Cisco WebEx, will describe the WebEx Customer Success Lifecycle Account Management process (Onboard, Adopt, Expand, Renew). Tony will share the global WebEx Customer Success Model, the Strategic Customer Care framework supported by the consumption economics model, used to execute (processes for adoption services and customer outcomes), produce results (retention, lead gen, renewals), and lead to customer and business outcomes (CSAT, voice of the customer, revenue growth).
Director, WebEx Customer Success, Cisco Systems
Publish Date: October 21, 2014
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Peg Rodarmel, SVP, Subscription Services, Infor
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