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As technology companies pivot towards new XaaS offerings, Customer Success has become a defining term encompassing thematic business outcomes and organizational capabilities. In order to deliver against the promises of customer success, traditional service capabilities and organizational boundaries will continue to blur. Phil Nanus, TSIA VP of Customer Success Research and Advisory Services, will provide data points and case studies to help showcase the intersection of Services portfolios, and organizational capabilities with Sales, Marketing and Support. Phil will also dispel some common Customer Success myths along the way.
VP Research, Customer Success, TSIA
Publish Date: May 1, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.