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As technology companies pivot towards new XaaS offerings, Customer Success has become a defining term encompassing thematic business outcomes and organizational capabilities. In order to deliver against the promises of customer success, traditional service capabilities and organizational boundaries will continue to blur. Phil Nanus, TSIA VP of Customer Success Research and Advisory Services, will provide data points and case studies to help showcase the intersection of Services portfolios, and organizational capabilities with Sales, Marketing and Support. Phil will also dispel some common Customer Success myths along the way.
VP Research, Customer Success, TSIA
Publish Date: May 1, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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