This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Customer Success Convergence

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

As technology companies pivot towards new XaaS offerings, Customer Success has become a defining term encompassing thematic business outcomes and organizational capabilities. In order to deliver against the promises of customer success, traditional service capabilities and organizational boundaries will continue to blur. Phil Nanus, TSIA VP of Customer Success Research and Advisory Services, will provide data points and case studies to help showcase the intersection of Services portfolios, and organizational capabilities with Sales, Marketing and Support. Phil will also dispel some common Customer Success myths along the way.

Presented By:

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: May 1, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.