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Like most cloud companies, Salesforce.com knew early on they needed a customer success function to promote adoption and renewal. The Customers For Life organization built and operated that function as one of several service offers of the company. In 2014 Salesforce announced they were re-branding the entire service portfolio to become Success Services. Even more amazing, Marc Benioff announced that the new corporate tagline for the whole company would now be The Customer Success Platform. Jacques Pommeraud, Senior Vice President and General Manager of Success Services will not only share that journey, he will overview the mission and portfolio of Success Services today. Most importantly he will share how the thinking about services is evolving from supporting customers to driving adoption to helping customers achieve business outcomes.
SVP and GM, Success Services, Salesforce
Publish Date: May 6, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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