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Conference Presentation

Customer Success and Learning Team Synergies: A Secret Weapon

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Join this small group collaborative Networking Coffee Brainstorm Session.
At Ultimate Kronos Group (UKG™), we believe the synergies and collaboration between our Customer Success (CS) and Learning Team organizations provide a strong foundation for customer enablement. Our “Partners for Life” approach is centered on providing self-serve resources that help customers accelerate and maintain product adoption throughout their customer journey. To ensure our programs have ongoing impact, Customer Success subject matter experts have been incorporated into the learning design process. Amplifying CS knowledge and expertise brings depth and richness to the training content. This model requires common organizational goals and mutual accountability, based on clear data points, analysis and program management. During this networking session, you will learn about UKG’s journey and openly discuss with other attendees how your education and customer success organizations are collaborating to help drive product adoption and enable customers to execute on their corporate strategies. This interactive session is sure to provide lively conversation about what is working and not working relative to the handshake between education services and customer success organizations.

Tracks: Customer Success, Education Services , Networking

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Publish Date: December 10, 2020

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