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In our era of Big Data, organizations are thirsting for ways to turn data generated from product usage into insight that can drive more value and better customer outcomes. In this session, customer success industry veteran and Mattersight CCO Brian Study shares his experience of putting consumption data to work to ensure retention, grow revenue and enable outcome-based contracts. He'll also highlight the benefits of putting his team on the line to deliver and demonstrate measurable return on investment for the Fortune 500 enterprises they serve.
Chief Customer Officer, Mattersight
Publish Date: October 18, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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