Conference Presentation

Customer Program Management

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Everyone knows well-executed customer program management can have a big impact on customer satisfaction, but it comes with a hefty price tag. There are many possible models for how customer program management is organized and funded, as well as wide variance in scope. If your P&L is funding or absorbing an allocation for customer program management, are you getting a good return on investment? This workout session will explore these questions and help you evaluate if you have the right model for your business.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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