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Monitoring customer health through their journey enables customer success to predict renewal and expansion opportunities. Understanding, analyzing, and driving more adoption of products and services enables targeted customer engagement. Learn how measuring key business indicators empowers you to better understand the health of your customers, to engage proactively, and ultimately to reduce churn.
Adoption Services Manager, Global Customer Services, JDA Software
Publish Date: October 24, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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