This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Customer Experience Breakthroughs with Service Transformation

This report is for Cross Discipline members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

In today’s fast-paced and evolving services world, you need insights into the supply and demand of your people’s time, service-specific automation across the complete customer journey, and complete-lifecycle intelligence and analytics. Too often we are burdened by what we don’t need. Endless spreadsheets full of stale data. Countless meetings to discuss what a dashboard could communicate instantly. Functional silos that degrade your customer’s experience. Disconnected customer intelligence that never sees the light of day. Join this session to learn how to replace the old with the new and build better customer experiences through end to end service transformation.

Presented By:

Lisa Hayes

Sr Director of CX Strategy & Portfolio, FinancialForce

Publish Date: June 8, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.