Conference Presentation

Customer Connected Platform

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Are you not sure how your customers are adopting to your products? Are you in your journey to provide outcome-based services? Do your customers have advanced operational insight into your product to make intelligent decisions? Are your support engineers spending a lot of time trying to understand customer’s problems reactively? In this session you will learn how Informatica transformed their support offerings from product-focused to outcome-focused with their new support offering that revolves around the new customer connected platform (DiscoveryIQ). You will know more about how you can:

  • Provide adoption visibility to your customers with up-sell/cross-sell opportunities using advanced recommendations
  • Reduce system downtime and improve operational SLA
  • Avoid issues with proactive data and log analysis
  • Drive product adoption with tailored recommendations and content

All using a single, interactive cloud analytics application.


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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