Conference Presentation

CSS Corp Case Study | Leveraging Intelligent Automation to Drive Sustainable Transformation and Outcomes in Support

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Modern day support ecosystems have grown from their traditional scope to a more complex environment today, thanks to digital proliferation and enhanced customer expectations. How can enterprises thrive in such a rapidly evolving landscape? The key is to get your mix of people, process and technology right to drive sustainable transformation. Intelligent automation is a powerful approach to help organizations achieve differentiated CX, revenue growth and incredible support experiences. In this session we will be diving deep into some practical use cases on automation in support ecosystems. A well thought out support services model further complements intelligent automation to drive business outcomes.

Presented By:

Greg Swain

VP, CSS Corp

Tim Kleffman

VP Global Customer Support, Automation Anywhere

Steffen Low

VP, Global Customer Success, Automation Anywhere

Publish Date: October 22, 2019

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