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Modern day support ecosystems have grown from their traditional scope to a more complex environment today, thanks to digital proliferation and enhanced customer expectations. How can enterprises thrive in such a rapidly evolving landscape? The key is to get your mix of people, process and technology right to drive sustainable transformation. Intelligent automation is a powerful approach to help organizations achieve differentiated CX, revenue growth and incredible support experiences. In this session we will be diving deep into some practical use cases on automation in support ecosystems. A well thought out support services model further complements intelligent automation to drive business outcomes.
VP, CSS Corp
VP Global Customer Support, Automation Anywhere
VP, Global Customer Success, Automation Anywhere
Publish Date: October 22, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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