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Conference Presentation

Creating an Environment Where the Customer Learning Economy Can Thrive

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Your customer is the center of your universe. The survival of your business hinges on their behavior, from whether they buy or churn, to if they renew their subscription, tell their friends about you, or become a drain on your support teams. And as the center of your universe, they deserve your research, your dedication, your focus, and a deep level of understanding into their behavior at every stage of their journey. After all, it takes as few as two poor experiences to encourage 88% of your customers to look to the competition.

Presented By:

Daniel Quick

VP, Learning Strategies, Thought Industries

Publish Date: October 19, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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