Conference Presentation

Commitment: Driving the Customer Experience

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During 2014 many companies engaged in a transformative year with respect to the customer experience. Companies went from talking the talk to walking the walk. But, the challenge still facing many is using the knowledge and experience gathered in an even more actionable manner and being smarter about the tools and technology they use to further enable customer engagement and experience delivery.

As companies connect the dots, they begin to see how important Customer Journey Mapping and insight from KM and analytics all present as benefits for their next moves. These are tools of customer alignment and must be in the DNA of the company culture and supported by the company customer experience strategy. Join us as we discuss what steps companies must take to further their advantage as they continue to move to deliver that “Best-in-Class Customer Experience.”

Presented By:

Jeremy DalleTezze

Director of Data Analytics, TSIA

Dennis Gershowitz

Principal, DG Associates

Deepak Chawla

Sr. Director, Global Support, Nutanix, Inc.

Publish Date: May 5, 2015

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