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During 2014 many companies engaged in a transformative year with respect to the customer experience. Companies went from talking the talk to walking the walk. But, the challenge still facing many is using the knowledge and experience gathered in an even more actionable manner and being smarter about the tools and technology they use to further enable customer engagement and experience delivery.
As companies connect the dots, they begin to see how important Customer Journey Mapping and insight from KM and analytics all present as benefits for their next moves. These are tools of customer alignment and must be in the DNA of the company culture and supported by the company customer experience strategy. Join us as we discuss what steps companies must take to further their advantage as they continue to move to deliver that “Best-in-Class Customer Experience.”
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.