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For PSO 2.0, collaboration is king! In order to achieve successful, effective, and inclusive collaboration from the field to PS to customer success and beyond, you must FACILITATE connecting these teams and make it easy (mobile/remote, platform, program leadership/support). At Red Hat, we have a global, cross-org, formalized, and facilitated sharing program: Communities of Practice (CoP) Program. CoPs serve as an internal forum for exchanging best practices, customer challenges, technology and business solutions, and customer feedback. Our Communities of Practice portfolio has grown to 14 communities with over 2,200 members (and growing), including consultants, solution architects (pre-sales), business units, engineering, support services, and content writers. Feedback from customer engagements are now shared around the world with many stakeholder teams, leading to efficiency/scale, higher quality products and delivery, and customer success.
Prinicipal Program Manager, Red Hat
Publish Date: October 19, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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