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For PSO 2.0, collaboration is king! In order to achieve successful, effective, and inclusive collaboration from the field to PS to customer success and beyond, you must FACILITATE connecting these teams and make it easy (mobile/remote, platform, program leadership/support). At Red Hat, we have a global, cross-org, formalized, and facilitated sharing program: Communities of Practice (CoP) Program. CoPs serve as an internal forum for exchanging best practices, customer challenges, technology and business solutions, and customer feedback. Our Communities of Practice portfolio has grown to 14 communities with over 2,200 members (and growing), including consultants, solution architects (pre-sales), business units, engineering, support services, and content writers. Feedback from customer engagements are now shared around the world with many stakeholder teams, leading to efficiency/scale, higher quality products and delivery, and customer success.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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