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Conference Presentation

Client Management and Customer Success In Managed Services

This report is for Managed Services members only

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What does effective Client Management and Customer Success look like in successful Managed Services businesses? What does the road to maturity look like to build capabilities that will make aa meaningful difference in retention and customer satisfaction? Traditional modes of Client Management are changing for technology service providers around the world as they pivot from focusing on speeds and feeds to client business outcomes and Customer Success. Success Science means more people, process and technology are becoming focused on customer adoption, expansion and renewal functions within subscription service engagements. Unlike many other technology services, Managed Services providers have a head start in subscription-based customer engagement plans, as we have always been closer to client business outcomes by the nature of our service engagement. Join us for this 30 minute session to review the data and trends that show how our many members are embracing the Customer Success model and how you can accelerate your journey to becoming a LAER Effective Managed Services Organization.

Tracks: Interactive Breakout, Managed Services

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Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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