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The COVID-19 pandemic was a launching pad for organizations to become virtual, digital-centric and agile….and to do it all at lightning speed. Organizations who are thriving are those that were able to react and scale quickly with an operating model that focused on high frequency of remote digital engagement without physical, people-first interactions. Join Guy Nirpaz, Founder and CEO of Totango and Carlos Quezada, Head of Customer Success at Aruba, an HPE company, as they share best practices and concrete examples on how to unlock a proven digital first operating model for Customer Success that drives more dynamic, personalized experiences and scalable growth. Hear first hand Aruba’s CS journey and how to implement a rapid “learning by doing” framework that accelerates your CS flywheel to drive higher product adoption, net retention and service revenue generation.Tracks: Customer Success, Expand Selling , Service Revenue Generation, Subscription Sales, Technology Solution Session, XaaS Channel Optimization
Publish Date: December 10, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.