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Conference Presentation

Building your Customer Success Flywheel with HPE and Totango

This report is for Customer Success members only

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The COVID-19 pandemic was a launching pad for organizations to become virtual, digital-centric and agile….and to do it all at lightning speed. Organizations who are thriving are those that were able to react and scale quickly with an operating model that focused on high frequency of remote digital engagement without physical, people-first interactions. Join Guy Nirpaz, Founder and CEO of Totango and Carlos Quezada, Head of Customer Success at Aruba, an HPE company, as they share best practices and concrete examples on how to unlock a proven digital first operating model for Customer Success that drives more dynamic, personalized experiences and scalable growth. Hear first hand Aruba’s CS journey and how to implement a rapid “learning by doing” framework that accelerates your CS flywheel to drive higher product adoption, net retention and service revenue generation.

Tracks: Customer Success, Expand Selling , Service Revenue Generation, Subscription Sales, Technology Solution Session, XaaS Channel Optimization

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Publish Date: December 10, 2020

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Peg Rodarmel, SVP, Subscription Services, Infor

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