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TSIA’s 2021 State of Customer Success identified ‘Effective Training for Customer Success Teams” as the business challenge with the largest increase in member interest. As the role of customer success matures, many organizations are considering how to best enable this critical customer facing role. In this session, learn best practices and see examples of how leading organizations are building and delivering world class enablement programs that drive business impact.
Presented By:
VP, Business Development, SOAR Performance Group
VP & Managing Director, Revenue Research and Advisory, TSIA
Publish Date: October 20, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor