Conference Presentation

Building Traction with Customers and Enabling Partners through Analytics and Adoption Services

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Polycom customers need to collaborate more effectively even as virtual teams are becoming more common and the workplace itself is evolving. These customers are challenged with managing multivendor technology environments, driving adoption and utilization, and accessing the information they need to make smarter decisions about their investments. During this session, Polycom will describe how it’s partnering with its channel community to focus on customer success and enhance the value proposition of its premium support offering by including adoption services, benchmark reports, and analytics on utilization. Early success with this service has opened doors to help customers in new ways, resulting in additional subscription-based and managed services opportunities across the ecosystem.

 

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Peg Rodarmel, SVP, Subscription Services, Infor

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