Conference Presentation

Building Customer Success Organizations alongside Professional Services and Support Teams; How is it done? Who does what?

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Join our panel of industry experts as they share answers to common questions about organizational structure, sales to service to success handoffs, balancing reactive and proactive work, and a number of other organizational hurdles. Learn the challenges and successes as they share their company journey to building Customer Success teams. Come prepared to ask questions you may be facing within your own organization.

Presented By:

Judith Platz

VP Research, Customer Success & Support Services, TSIA

Dan Malavich

Global Director, Customer Relations, Alfresco Software

Matthew Seaman

VP, Service Management & Operations, PTC

Publish Date: May 4, 2016

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