Conference Presentation

Building Customer Success Organizations alongside Professional Services and Support Teams; How is it done? Who does what?

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Join our panel of industry experts as they share answers to common questions about organizational structure, sales to service to success handoffs, balancing reactive and proactive work, and a number of other organizational hurdles. Learn the challenges and successes as they share their company journey to building Customer Success teams. Come prepared to ask questions you may be facing within your own organization.

Presented By:

Judith Platz

VP Research, Customer Success & Support Services, TSIA

Dan Malavich

Global Director, Customer Relations, Alfresco Software

Matthew Seaman

VP, Service Management & Operations, PTC

Publish Date: May 4, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.