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In today's competitive business environment, it is no longer sufficient for companies to focus on customer satisfaction to maintain and grow their businesses. It is inevitably important to shift focus onto a more business oriented measure of building customer loyalty and customer engagement. During the past 5 years, ANSYS N.A. technical support has embarked on a paradigm changing journey through its 2020 Support Vision: transforming itself from the traditional cost center dominated culture to a business and technology centric culture, relevant for today's fast pace business environment. Join us for a discussion on what makes a World Class ANSYS technical support organization and learn how you can adopt the principles as you embark on similar journeys towards success: - The ANSYS support vision 2020: Toward the Omni-channel support vision - Beyond CSAT: The true measure of effective technical support_customer acquisition and customer retention - Building the foundation: Technical support culture - Lessons learned, strategies, and best practices - The next disruptive innovation in technical support
Area Director, Customer Excellence, ANSYS
Publish Date: November 9, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.