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Providing support today is extremely demanding and very different. Various channels, different messaging and different customers. It’s imperative to be armed with the right tools, the right framework for support to succeed. Tools like proactive knowledge management, self-help and forums enable you to provide for a hassle-free customer experience while increasing your brand value. Furthermore, integrating analytics with your broader business plan and objectives at an organizational level assures you of best practices, customer focus, better and improved customer engagements and better information across all levels. This translates into better customer experience at every customer touch point and creates a world-class support experience that’s just priceless!
Presented By:
Director, Sales, Support Services, CSS Corp. (Cybernet SlashSupport)
VP, Customer Advocacy, Pluribus Networks
Publish Date: October 21, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor