Conference Presentation

Building a World-Class Service and Support Enterprise!

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Providing support today is extremely demanding and very different. Various channels, different messaging and different customers. It’s imperative to be armed with the right tools, the right framework for support to succeed. Tools like proactive knowledge management, self-help and forums enable you to provide for a hassle-free customer experience while increasing your brand value. Furthermore, integrating analytics with your broader business plan and objectives at an organizational level assures you of best practices, customer focus, better and improved customer engagements and better information across all levels. This translates into better customer experience at every customer touch point and creates a world-class support experience that’s just priceless!

Presented By:

Natarajan Choodamani

Director, Sales, Support Services, CSS Corp. (Cybernet SlashSupport)

Dirk Campbell

VP, Customer Advocacy, Pluribus Networks

Publish Date: October 21, 2014

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Peg Rodarmel, SVP, Subscription Services, Infor

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