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Conference Presentation

Building a Tech-Driven Support Ecosystem for The Future

This report is for Customer Success members only

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Join this small group collaborative Networking Coffee Brainstorm Session. Limited to 20 participants.
 
COVID-19 crisis has forced the global technology industry to evolve almost overnight. The dual challenges of delivering services and support in a severely constrained environment while customer expectations keep growing have pushed digital transformation from the boardroom to the implementation floor. It is an opportunity for technology companies to strengthen their support operations and business models to navigate the downturn and build a robust digital-led support ecosystem for the future. In this coffee table session, industry leaders will come together to discuss and share their experiences, challenges, and best practices in building a tech-driven support ecosystem. Key takeaways from the session include: * Best practices for virtual services & support delivery * Remote work models * Leveraging tech for virtual engagement * Way forward * Digital transformation of support * Infusing AI/ML, automation, AR into operations * Practical examples and success stories * Business model transformation

Tracks: Customer Success, Networking

Presented By:

Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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