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Through an approach involving four main themes of discoverability, navigation/maintenance, pricing, and trials, IBM improved client experience by 5X through Knowledge Centered Services, Asset Reuse Management, Chatbot, Live Agent chat, and VIP rewards.
Join Jessica Murillo, leader of IBM Systems’ Infrastructure Client Experience, when she shares how her team created this end-to-end digital client experience with the IBM Power platform over the past 12 months.
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.