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At TSIA Interact in May, Qlik discussed how we are transforming Support into an engine for customer adoption. This session dives deeper into a key aspect of that transformation: building a digital experience for customers and partners. Spoiler alert: digital transformation is hard! Join us to discuss challenges we've overcome and those we have yet to conquer. We'll share our strategy for building a digital funnel, the programs we have implemented to drive participation in community and knowledge, how we are using automation to augment the customer experience, and of course, what we measure and why.
Publish Date: October 29, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.