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Conference Presentation

Building a Digital Customer Experience at Qlik

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At TSIA Interact in May, Qlik discussed how we are transforming Support into an engine for customer adoption. This session dives deeper into a key aspect of that transformation: building a digital experience for customers and partners. Spoiler alert: digital transformation is hard! Join us to discuss challenges we've overcome and those we have yet to conquer. We'll share our strategy for building a digital funnel, the programs we have implemented to drive participation in community and knowledge, how we are using automation to augment the customer experience, and of course, what we measure and why.

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Publish Date: October 29, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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