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Conference Presentation

Building a Comprehensive Customer Success Package to Drive a Proactive Approach to Servicing Customers

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In this session, you will learn how McAfee transformed its premium support offerings to focus on a comprehensive proactive customer success offering suite including customer success management, professional services and education into one comprehensive integrated bundle. We will share best practices and critical learnings in the development, launch and adoption of new success offerings which include offering development, technology & tools implementation, process, and go-to-market execution.

Presented By:

Bill Watson

VP,Operations and Product Management, Customer Success Group, McAfee

Publish Date: May 15, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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