Conference Presentation

Bringing the Outside In

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If your company maintains a partner training community like we do at Salesforce University, you have faced the challenges of motivating competing partners to collaborate and go beyond their contractual duties. In our community, we encourage partners to share best practices, collaborate with curriculum designers, and take ownership in the customer experience. We will show you how we bring our partner instructors into a well-maintained community that encourages collaboration, productivity, and an overall sense of belonging, through social networks and gamification.

Presented By:

Christina Major

Sr. Manager, Training and Certification, Salesforce.com

William Giammona

Sr. Program Manager, Salesforce.com

Brendan Peterson

Director Curriculum Development, Salesforce.com

Publish Date: May 6, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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