Conference Presentation

Bring Together Success and Support: Best of Both Worlds

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Truly maximizing performance and value for a customer in the cloud subscription world requires a holistic approach that brings together the customer success and customer support teams. Hear from a product manager at Salesforce who is leading the effort to do just that for Salesforce's largest and most complicated customers through a combination of prescriptive technical support and tailored customer success management. Hear customer stories to learn the benefits of the model and take away actionable details that you can apply to your own organization.

Presented By:

Joel Flagg

Director, Product Management, Salesforce

Publish Date: October 28, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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