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Conference Presentation

Best Practices with Leveraging Video for Customer Support Conference Presentation

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Delivering fast, painless and reliable service is critical for Customer Service and Support executives tasked with reducing costs and customer effort, and maximizing customer lifetime value. For a customer in need of support, no one communication channel (or channels) stands apart in their mind -- their choice is highly dependent on the individual customer, the situation, and the device they're using. The more complex the situation, the greater the level of service required. And for some situations, the best solution for quickly and effectively resolving an inquiry is video.

Join Chris Savio Senior Product Manager for LogMeIn for this session cover: 

  • Customer preferences and expectations for video support
  • Example use cases for successfully integrating video into your support environment
  • Tips and best practices for getting started with video support


Presented By:

Chris Savio

Senior Product Manager, LogMeIn Rescue

Jon Kats

Director of Operations, LISS Consulting

Publish Date: October 18, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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