Conference Presentation

Best Practices with Leveraging Video for Customer Support Conference Presentation

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Delivering fast, painless and reliable service is critical for Customer Service and Support executives tasked with reducing costs and customer effort, and maximizing customer lifetime value. For a customer in need of support, no one communication channel (or channels) stands apart in their mind -- their choice is highly dependent on the individual customer, the situation, and the device they're using. The more complex the situation, the greater the level of service required. And for some situations, the best solution for quickly and effectively resolving an inquiry is video.

Join Chris Savio Senior Product Manager for LogMeIn for this session cover:

Customer preferences and expectations for video support
Example use cases for successfully integrating video into your support environment
Tips and best practices for getting started with video support

Presented By:

Chris Savio

Senior Product Manager, LogMeIn Rescue

Jon Kats

Director of Operations, LISS Consulting

Publish Date: October 18, 2016

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Peg Rodarmel, SVP, Subscription Services, Infor