Conference Presentation

Best Practices in Developing a Holistic Approach to Learning and Development

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Skills development is a vital element of a successful Services organization. As the technology industry continues to experience major transformation, with the introduction of new business models, evolving service offerings, and increased customer expectations, how do you prepare and develop your resources to be successful? It is not as simple as providing them with more training on your company's products and technologies. Instead, it requires a much more holistic approach to learning and development in order to thrive. In this session, attendees will learn what are the key elements of skills development for Professional Services, define the key components of a holistic learning and development program, and identify essential steps to get started on developing the program for their organization.

Presented By:

Ryan Childers

Practice Leader, Training, RTM Consulting

Rob Spreadbury

Professional Services Global Operations Leader, NCR

Publish Date: October 24, 2017

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