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Technology outsourcing and Managed Services has matured over the past two decades. Key reasons why CIOs want a service provider has changed from focusing on cost savings, to innovation and enabling competitive advantage. With this, the challenges and complexities of Managed Services businesses has also increased significantly both from a customer and service provider perspective. This presentation covers how implementing Customer Success strategies help address the challenges in a Managed Services business. This specifically covers best practices in implementing Customer Success for the Managed Services business around the following five areas: Integrating Customer Success with other account roles - blending sales and services Skill sets needed Improving account management discipline Focusing on the right measures Funding and value realization This session will benefit both Managed Services and Client Success functional leaders.
Sr. Director Client Success, Managed Services, Dimension Data
Publish Date: October 28, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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