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With rising interest in extreme efficiency and extreme automation, more technology firms are coming to terms with core vs. context. The reality is that in many cases, an expert third-party provider can partner with you to execute parts of your operation at a lower cost and a higher quality than you can. Though interest in service providers originally focused on outsourcing support calls, today technology firms are finding that strategic partners are able to offer advantages to a growing number of areas, from knowledge management to social media monitoring, and even contract renewals and revenue generation. In this panel, hear some best practices from a panel of industry experts on how to identify areas for outsourcing, the process involved in selecting the perfect partner, and how to successfully manage the partner relationship.
Presented By:
Vice President, Technology and Social Research, TSIA
Sr. Manager, Service Strategy & Development, Cisco Systems
President and CEO, Managed Maintenance
Publish Date: October 21, 2014
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Peg Rodarmel, SVP, Subscription Services, Infor