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With rising interest in extreme efficiency and extreme automation, more technology firms are coming to terms with core vs. context. The reality is that in many cases, an expert third-party provider can partner with you to execute parts of your operation at a lower cost and a higher quality than you can. Though interest in service providers originally focused on outsourcing support calls, today technology firms are finding that strategic partners are able to offer advantages to a growing number of areas, from knowledge management to social media monitoring, and even contract renewals and revenue generation. In this panel, hear some best practices from a panel of industry experts on how to identify areas for outsourcing, the process involved in selecting the perfect partner, and how to successfully manage the partner relationship.
Vice President, Technology and Social Research, TSIA
Sr. Manager, Service Strategy & Development, Cisco Systems
President and CEO, Managed Maintenance
Publish Date: October 21, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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