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Today, it isn’t enough to simply shift the customer experience (CX) from in-person to digital. To thrive in this new digital-first era, businesses must create highly personalized, concierge-style experiences across the customer journey—from sales, service, and support to onboarding and training—specifically, by leveraging modern co-browse technology, which allows sales reps, success managers, and support techs to proactively demonstrate applications, identify products on an e-commerce site, or help a customer fill out a form. Join this session to learn:
Publish Date: December 10, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.