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Conference Presentation

Benefit from Co-Browsing Across Your Customer Journey

This report is for XaaS Product Management members only

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Today, it isn’t enough to simply shift the customer experience (CX) from in-person to digital. To thrive in this new digital-first era, businesses must create highly personalized, concierge-style experiences across the customer journey—from sales, service, and support to onboarding and training—specifically, by leveraging modern co-browse technology, which allows sales reps, success managers, and support techs to proactively demonstrate applications, identify products on an e-commerce site, or help a customer fill out a form. ​
 
Join this session to learn: ​

  • Emerging trends in visual engagement and it’s relevancy in the new Digital First world ​
  • New approaches to co-browsing that are helping organizations meet top CX goals. ​
  • A virtual walkthrough of a seamless, best-in-class co-browsing experience. ​
  • How co-browsing technology can be integrated into your digital engagement platform.​

 
Tracks: Customer Success, Professional Services, Service Revenue Generation, Technology Solution Session, XaaS Channel Optimization

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Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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