Today, it isn’t enough to simply shift the customer experience (CX) from in-person to digital. To thrive in this new digital-first era, businesses must create highly personalized, concierge-style experiences across the customer journey—from sales, service, and support to onboarding and training—specifically, by leveraging modern co-browse technology, which allows sales reps, success managers, and support techs to proactively demonstrate applications, identify products on an e-commerce site, or help a customer fill out a form.
Join this session to learn:
- Emerging trends in visual engagement and it’s relevancy in the new Digital First world
- New approaches to co-browsing that are helping organizations meet top CX goals.
- A virtual walkthrough of a seamless, best-in-class co-browsing experience.
- How co-browsing technology can be integrated into your digital engagement platform.
Tracks: Customer Success, Professional Services, Service Revenue Generation, Technology Solution Session, XaaS Channel Optimization