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In an ideal world, support engineers could focus all their time and energy on tasks that add direct value to customers. Unfortunately, the reality is administrative tasks and inefficiencies associated with new responsibilities are rampant in their daily activities. Many organizations have realized the need to reduce the burden on support engineers through automating redundant tasks, but they fail to create meaningful solutions because they focus on driving initiatives from the top-down rather than relying on support engineers who already understand and know how to fix the issues they face. In this breakout session you will learn how to work with support engineers to identify problems they face, and how to enable them to drive the creation and adoption of solutions to fix those problems.
Support Engineer, SAP
Publish Date: October 19, 2018
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Peg Rodarmel, SVP, Subscription Services, Infor
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