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We often look to AI technology to automate or even replace a lot of people and processes inside the organization. But AI can also make our human interactions, especially those in support, more efficient and impactful. In this session, SupportLogic CEO Krishna Raj Raja and Judith Platz, Chief Success Officer at Salesforce will discuss how AI and machine learning is helping to transform human-assisted support models to become more proactive - driving both an enhanced customer and employee experience.
In this session we will explore:
The importance of analyzing the customer signals found in unstructured support data
Amplifying systems of record with AI-driven intelligence tools
How predictive AI can drive more proactive engagement models to reduce escalations, improve CSAT and other key support metrics
How AI can help support deliver insights back to the entire enterprise
SVP, Global Support, Salesforce
Founder and CEO, SupportLogic
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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