Augmenting the Human Element of Support with AI: How SupportLogic and Salesforce are Working Together to Transform Customer Support

We often look to AI technology to automate or even replace a lot of people and processes inside the organization. But AI can also make our human interactions, especially those in support, more efficient and impactful. In this session, SupportLogic CEO Krishna Raj Raja and Judith Platz, Chief Success Officer at Salesforce will discuss how AI and machine learning is helping to transform human-assisted support models to become more proactive - driving both an enhanced customer and employee experience.  In this session we will explore: The importance of analyzing the customer signals found in unstructured support data Amplifying systems of record with AI-driven intelligence tools How predictive AI can drive more proactive engagement models to reduce escalations, improve CSAT and other key support metrics How AI can help support deliver insights back to the entire enterprise