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Professional services is expected to provide the best implementation experience to your customers. For a fast-paced, high-growth SaaS company, the PS organization brings value by helping customers adopt the product. However, during this journey of the company, the PS organization is also perceived to be a necessary cost center. As leaders running this team, how do you justify the investment value of professional services. How do you move the conversation beyond just on-boarding customers? How can you get buy-in from the executive leadership team to continue the investment in professional services. Learn more about this topic by spending time with the team that took a data-driven approach to prove the value of professional services.
VP, Professional Services, Zendesk
Publish Date: October 22, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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