Conference Presentation

Applying the 12 Pillars of Customer Success to Professional Services

This report is for Professional Services members only

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Gainsight is a company and solution focused on Customer Success. In this session we will go through the pillars of customer success and review how to apply it to your services. We'll discuss what has been effective, as well as how to incorporate the 12 pillars into your offerings, your metrics and your processes.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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