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You want your customers to use your software more, use more of your software, and use it independently and WELL! Your customers retaining your software is 100% dependent on them adopting it and using as described above. Every user needs to a reference for you. To ensure it, help them help themselves. Embed tailored help right and guidance within the application leaving nothing to chance, luck, or remembering what was in a class months before. During this session, we will discuss how to tailor that in-application help and on-demand learning to match the EXACT needs of your users. We’ll do it easily and automatically. On-boarding users to your software and new ways of working happens every day not just on the day of go-live and rollout. The strategy and methodology are all about the user, what they need, and when they need it. Let’s discuss:
VP Strategy, ANCILE Solutions
Publish Date: May 7, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.