About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Success
Education Services
Expand Selling
Field Services
Managed Services
Professional Services
Service Revenue Generation
Subscription Sales
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
XaaS Speaking Engagements
STAR Awards
Become a Member
Resource Library
Webinars
TSIA Blog
Research Polls
TSIA Books
Digital Transformation
COVID-19 Resource Center
Why TSIA
Our Data
Our Community
Outcomes
CONFERENCE
BLOG
If you believe you are seeing this message in error, please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
Providing user-convenient support is a clear differentiator for businesses today, however, digital channels often fail to deliver on expectations for both the company and their customers. Having implemented support through multiple digital channels, businesses must now turn attention to improving the performance of each, as well as optimizing through integration of self-service and agent-assisted support. Presenting this session, Bo Young and Nick Sellers, will share insights achieved through analysis across many sectors and use cases to provide a framework for establishing the future of online support Join us in EXPO Theater Bristlecone 2 to hear:
Presented By:
Sr. Director, Strategy and Marketing, SYKES
Executive Director, Customer Analytics,
Publish Date: October 18, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor