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Providing user-convenient support is a clear differentiator for businesses today, however, digital channels often fail to deliver on expectations for both the company and their customers. Having implemented support through multiple digital channels, businesses must now turn attention to improving the performance of each, as well as optimizing through integration of self-service and agent-assisted support. Presenting this session, Bo Young and Nick Sellers, will share insights achieved through analysis across many sectors and use cases to provide a framework for establishing the future of online support Join us in EXPO Theater Bristlecone 2 to hear:
Presented By:
Sr. Director, Strategy and Marketing, SYKES
Executive Director, Customer Analytics,
Publish Date: October 18, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor