Analytics and the Customer Experience

Join this session to hear the following two presentations. Customer Experience for Success in the Digital World Presented by Rupesh Pradhan, Logic Information Systems Successful companies will not just sell great products and services but they will also deliver a great Customer Experience (CX). CX considerations needs to be incorporated into all aspects of business functions and operations. But how do you even measure CX? How do you benchmark it? How do you collect the data? Successful analytics services companies will need to provide thought leadership and delivery excellence in helping make sense of this complexity. Modernizing Customer Support Experience with Advanced Analytics Presented by Jenny Wang,Teradata Through the MVP program, Teradata has a vision to optimize the Customer's solution performance and availability. The focus is to improve resolution velocity and the overall customer experience. Learn how Teradata is leveraging analytics to: Recommend Solutions Using Case Based Reasoning Turn Current Alerting into Predicting and Preventing Intelligent Swarming They'll share details from Service Analytics Engine Architecture, to project roadmap, and team composite.