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Join this session to hear the following two presentations. Customer Experience for Success in the Digital World Presented by Rupesh Pradhan, Logic Information Systems Successful companies will not just sell great products and services but they will also deliver a great Customer Experience (CX). CX considerations needs to be incorporated into all aspects of business functions and operations. But how do you even measure CX? How do you benchmark it? How do you collect the data? Successful analytics services companies will need to provide thought leadership and delivery excellence in helping make sense of this complexity. Modernizing Customer Support Experience with Advanced Analytics Presented by Jenny Wang,Teradata Through the MVP program, Teradata has a vision to optimize the Customer's solution performance and availability. The focus is to improve resolution velocity and the overall customer experience. Learn how Teradata is leveraging analytics to: Recommend Solutions Using Case Based Reasoning Turn Current Alerting into Predicting and Preventing Intelligent Swarming They'll share details from Service Analytics Engine Architecture, to project roadmap, and team composite.
COO, Logic Information Systems
Engineering Director, Teradata
VP/GM Global Support Organization, Teradata
Publish Date: October 24, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.