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Conference Presentation

Accelerating the Customer Outcome through Intelligent Automation and Analytics

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Cisco is the worldwide leader in IT, helping companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. At Cisco customers come first, and an integral part of their DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success. Cisco’s industry leading Technical Services team enables Cisco and Cisco partners to help customers predictably manage the health and stability of their networks, reduce costs, mitigate risk, and promote innovation. Key to this is Cisco’s approach to “Smart Services”, which support Cisco's overall services strategy by bringing Cisco industry knowledge, expertise, and tools to more customers and partners through intelligent use of technology.

This session will explore some of the key innovations within the Technical Services team that are being used today to further elevate the customer experience, including systemic automation on a global scale, integration of analytics into the customer support workflow, and the evolution of the connected product and how this will shape Cisco’s future customer interactions.


Presented By:

Chris Dexter

Director, Technical Services, Cisco Systems

Publish Date: March 17, 2015

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