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Change is hard, organizational change to meet strategic goals is even harder; people are involved. Join us to discuss the challenges and success Genesys has had in maturing a global support organization to meet its number one goal of solving on first contact. We'll share our transformational gotchas, tipping points, and successful strategies we used to mature our organization's agility at the team, portfolio, and management levels. At the end of the session, we hope participants will have a better sense of what to avoid, what to strive for, and some idea about how to get there.
Customer Care, Genesys Telecommunications Laboratories Inc.
Publish Date: October 21, 2014
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Peg Rodarmel, SVP, Subscription Services, Infor
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