Conference Presentation

A Tier-Less Support Model Aimed to Solve On First Contact

This report is for members only

Get Access to Member Content

Already a TSIA Member? Sign In.

Change is hard, organizational change to meet strategic goals is even harder; people are involved. Join us to discuss the challenges and success Genesys has had in maturing a global support organization to meet its number one goal of solving on first contact. We'll share our transformational gotchas, tipping points, and successful strategies we used to mature our organization's agility at the team, portfolio, and management levels. At the end of the session, we hope participants will have a better sense of what to avoid, what to strive for, and some idea about how to get there.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.