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Conference Presentation

7 Pillars to Onboarding the Digital Customer

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With the undeniable shift to as a service technology offerings, it has never been easier for customers to switch to a competitor. As technology commoditizes and vendors are forced to differentiate on service and experience, the initial contact a customer has with your technology can differentiate your relationship with your new customer. Whether it be in person or through a digital experience, the first interaction can be the most critical. This session will focus on how to leverage onboarding success stories with a focus of driving customer consumption and adoption and striving for a valued customer experience.

Presented By:

Jay Kelkar

Principal Member Success Manager, TSIA

Publish Date: May 14, 2019

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Peg Rodarmel, SVP, Subscription Services, Infor

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