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With the undeniable shift to as a service technology offerings, it has never been easier for customers to switch to a competitor. As technology commoditizes and vendors are forced to differentiate on service and experience, the initial contact a customer has with your technology can differentiate your relationship with your new customer. Whether it be in person or through a digital experience, the first interaction can be the most critical. This session will focus on how to leverage onboarding success stories with a focus of driving customer consumption and adoption and striving for a valued customer experience.
Principal Member Success Manager, TSIA
Publish Date: May 14, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.