Welcome to the TSIA Blog

Are you looking for the key marketplace trends and critical capabilities in the technology industry that can help your support services organization thrive in 2024? Look no further. In the “State of Support Services 2024” report, you can gain access to the knowledge you need to steer your organization toward success in an era of transformation.

Many organizations in today’s hybrid work settings also grapple with problems like keeping employees engaged, boosting productivity, and retaining talent. We believe that reimagining how and when team members receive training can effectively address these issues. In this article, we’ll share strategies that successful organizations employ to enhance training in a hybrid environment and support the transition back to the office for support services teams.

In our comprehensive “State of Managed Services 2024” report, we unravel pivotal moments from the past year, shedding light on the challenges that managed services members encounter to equip you with invaluable knowledge, enabling you to confront these challenges head-on and chart a course toward sustained success.

Creating compelling products and services is crucial. But how do industry leaders navigate this complex landscape? Enter offering management.

It should come as no surprise that traditional onboarding methods are facing unprecedented challenges in the modern hybrid work world, as they rely on face-to-face interactions.

If you’re ready to explore the game-changing opportunities AI presents to technology services operations, you’re in the right place. This latest report dives deep into AI’s potential to revolutionize your business in 2024.

Ever wonder what it takes to truly succeed in today’s fast-paced world of customer success? Well, we’ve got you covered! Our latest report, “The State of Customer Success 2024,” is packed with all of the information you need to stay ahead of the game.

As we step fully into 2024, technology companies are finding themselves at a crossroads as they work to navigate the impact of AI on their business models while working toward profitable SaaS models.

Are you ready to dive into the world of professional services with us? Our latest annual report, “The State of Professional Services 2024,” delves into the ongoing battle between two powerful forces: inertia and change.