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The State of Education Services 2024

Are you ready to dive into the latest insights shaping the education services sector? Look no further than the “State of Education Services 2024” report, which delves into the most relevant trends impacting education organizations today.
Education Services
Education Services
Maria Manning-Chapman
March 19, 2024

The State of Support Services 2024

Are you looking for the key marketplace trends and critical capabilities in the technology industry that can help your support services organization thrive in 2024? Look no further. In the “State of Support Services 2024” report, you can gain access to the knowledge you need to steer your organization toward success in an era of transformation.
Support Services
Support Services
Vele Galovski
March 14, 2024

Navigating Hybrid Work Training

Many organizations in today’s hybrid work settings also grapple with problems like keeping employees engaged, boosting productivity, and retaining talent. We believe that reimagining how and when team members receive training can effectively address these issues. In this article, we’ll share strategies that successful organizations employ to enhance training in a hybrid environment and support the transition back to the office for support services teams.
Support Services
Support Services
Francoise Tourniaire
March 12, 2024

The State of Managed Services 2024

In our comprehensive “State of Managed Services 2024” report, we unravel pivotal moments from the past year, shedding light on the challenges that managed services members encounter to equip you with invaluable knowledge, enabling you to confront these challenges head-on and chart a course toward sustained success.
Managed Services
Managed Services
Luke Ronkowski
March 11, 2024

The State of Offering Management 2024

Creating compelling products and services is crucial. But how do industry leaders navigate this complex landscape? Enter offering management.
Offering Management
Offering Management
Hal Stanley
March 7, 2024

Revolutionizing Onboarding in Hybrid Work Environments

It should come as no surprise that traditional onboarding methods are facing unprecedented challenges in the modern hybrid work world, as they rely on face-to-face interactions.
Support Services
Support Services
Francoise Tourniaire
February 27, 2024

The State of Technology Services 2024

If you’re ready to explore the game-changing opportunities AI presents to technology services operations, you’re in the right place. This latest report dives deep into AI’s potential to revolutionize your business in 2024.
Cross-Functional
Cross-Practice
George Humphrey
February 20, 2024

The State of Customer Success 2024

Ever wonder what it takes to truly succeed in today’s fast-paced world of customer success? Well, we’ve got you covered! Our latest report, “The State of Customer Success 2024,” is packed with all of the information you need to stay ahead of the game.
Customer Success
Customer Success
Stephen Fulkerson
February 20, 2024

State of Technology Business Models 2024

As we step fully into 2024, technology companies are finding themselves at a crossroads as they work to navigate the impact of AI on their business models while working toward profitable SaaS models.
Cross-Functional
Cross-Practice
Thomas Lah
February 20, 2024

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