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Many companies focus so much on trying to close their managed service deal that they don’t realize they lack the proper foundation to support customers once they go live. This can be a roadblock to your customer achieving their desired outcomes, and could hurt your chance at keeping them as customers.
These, amongst other questions, are what a customer success organization can help you solve.
At TSIA, we use our decades of experience in the technology industry and our wealth of data-driven research to help you achieve your business outcomes. As a member of our Customer Success or Managed Services research practices, gain access to up-to-date polls, best practices, expert advisory and more tailored to your business challenges.
Want to learn more capabilities for managed services growth? Check out this webinar.
Want a checklist for your customer success organization? This ebook is for you.
October 13, 2022
Luke Ronkowski is the director of managed services research for TSIA. He is an experienced IT
Services executive with 15+ years of experience in IT and Managed Services businesses. In his
role at TSIA, Luke is responsible for leading and delivering TSIA member organizations with
operational best practices, fact-based education, and insight into the performance and
operations of their managed services business.
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The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.