Managed Services

Managed Services Business Challenges

We know what's trending in managed services.

TSIA's detailed analysis of the industry has identified a top set of managed services business challenges that we address through our membership program.

Expand to view the top managed services business challenges +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and
thought leadership in managed services.


The State of Managed Services 2018 Webinar

Find out what the top trends in managed services are for 2018, and how those trends are impacting MSP performance.

Research Report

State of Managed Services: 2018 Research Report

This report is a guiding resource for managed services providers to embrace trends and tackle the challenges ahead.

Research Report

Managed Services Compensation: 2017 Survey Results Research Report

This report focuses on the results of the TSIA 2017 Managed Services Sales Compensation Study.

Research Report

Five Key Practices of a Successful Managed Services Provider Research Report

The Technology Services Industry Association presents the five managed services key practices essential for a successful managed services provider

Research Report

Top Five Mistakes Made When Starting a Managed Services Business (Abridged Version) Research Report

Learn about the five most common mistakes made when starting up a managed services business and how you can avoid them.

Research Report

The Reemergence of Managed Services: Capitalizing on the Cloud Research Report

This paper is authored by TSIA partner, The Waterstone Management Group, with a foreward provided by TSIA's George Humphrey. It highlights the key . . .

Research Report

Managed Services Organization Roles and Their Impact on KPIs: 2017 Research Report

This report identifies the organization structures for managed services and the correlation between leading KPIs and the structures to support them.


8 Managed Services KPIs You Can't Ignore Webinar

Managed services continues to be the fastest growing service line in the tech industry. How do you you know if you’re actually doing it right?

Research Report

Must-Have Characteristics of a Successful Managed Services Sales Associate: 2017 Research Report

This report discusses the process for identifying and retaining top talent specialized in the sale of managed services solutions.


Build a Better Managed Services Business Webinar

Practices that will help managed services leaders make decisions on how to successfully grow and scale their business – without the guesswork!


Defining Managed Services On Demand Webinar Webinar

Find out how TSIA defines the continuum of offers known as managed services, including: monitor, operate, optimize, transform, and managed XaaS.

Research Report

Defining Managed Services: 2017 Research Report

This document frames out common offer structures for managed services, illustrates ITIL alignment with the offers, and key drivers for the offers.

Monthly Research in Your Inbox

Meet the Research Expert

George Humphrey, VP Research, Managed Services

George works closely with member companies to deliver research and advisory programs focused on helping them establish, optimize, and grow their managed services business and achieve better customer outcomes.

Learn more about George.


Experience Our Community

Join our community of managed services leaders.

TSIA Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.


Peter Flynn
SVP, Global Cloud Managed Services


Marty Grosh
VP, Service Solutions

Digital Hands

Charlotte Baker


Diana Gibson
General Manager, Global Capabilities & Office 365 Global Practice

TSIA Member Outcomes

Achieving more effective service delivery at a lower cost.

See the impact TSIA is making on the tech industry by helping managed services organizations improve their performance.