TSIA's detailed analysis of the industry has identified a top set of managed services business challenges that we address through our membership program.
What are the best practices for managing base client revenue, contracts and client satisfaction?
How do I create an executable and measurable MS strategy that also aligns with our product strategy?
What is the optimal organization structure for a Managed Services business?
What are common parameters for the SLAs related to Managed Services offerings?
What are the most market relevant MS offers for technology solutions?
What are the key metrics that Managed Services organizations should monitor?
What are the various channel models used by MSPs?
What are key operational processes required to successfully scale the business?
What is the optimal delivery structure for managed services?
What are the common practices used for pricing managed services offers?
How do managed services offers relate to cloud services (SaaS, PaaS, IaaS, etc)?
What are the different compensation models used to pay people that sell managed services?
Can I leverage my existing sales resources to sell MS and what does a successful MS salesperson look like?
What technologies are companies using to support their Managed Services offerings?
How do managed services relate to traditional service lines such as Professional Services and Support Services?
Get access to member content
View content summary
The Case for Customer Success in Managed Services
This service insight details how sales and support can work together within a LAER model to help transform managed services growth.
The Managed Services Starter Kit for OEMs
Use TSIA’s benchmark-validated Customer Success ROI Calculator to see how compounding customer churn is limiting your potential revenue growth.
Top 5 Mistakes When Starting a Managed Services Business[Archived]
By now, you�ve surely heard the buzz about managed services (MS), but launching and growing a managed services business is not for the faint of . . .
Top Five Mistakes Made When Starting a Managed Services Business
The market for managed services is growing at an ever increasing rate, driven by a rise in technical complexity of today's solutions and the push for . . .
The State of Managed Services 2018
Find out what the top trends in managed services are for 2018, and how those trends are impacting MSP performance.
The State of Managed Services: 2018
This report is a guiding resource for managed services providers to embrace trends and tackle the challenges ahead.
Managed Services Compensation: 2017 Survey Results
This report focuses on the results of the TSIA 2017 Managed Services Sales Compensation Study.
Five Key Practices of a Successful Managed Services Provider
The Technology Services Industry Association presents the five managed services key practices essential for a successful managed services provider
Top Five Mistakes Made When Starting a Managed Services Business (Abridged Versi
Learn about the five most common mistakes made when starting up a managed services business and how you can avoid them.
The Reemergence of Managed Services: Capitalizing on the Cloud
This paper is authored by TSIA partner, The Waterstone Management Group, with a foreward provided by TSIA's George Humphrey. It highlights the key . . .
Managed Services Organization Roles and Their Impact on KPIs: 2017
This report identifies the organization structures for managed services and the correlation between leading KPIs and the structures to support them.
8 Managed Services KPIs You Can't Ignore
Managed services continues to be the fastest growing service line in the tech industry. How do you you know if you’re actually doing it right?
George works closely with member companies to deliver research and advisory programs focused on helping them establish, optimize, and grow their managed services business and achieve better customer outcomes.
Learn more about George.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
SVP, Global Cloud Managed Services
VP, Service Solutions
General Manager, Global Capabilities & Office 365 Global Practice
See the impact TSIA is making on the tech industry by helping managed services organizations improve their performance.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.