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At our upcoming TSIA World: Interact conference, we will be tackling real-world business problems like this. In fact, one of our sessions is centered around “Crafting Compelling Digital Experiences,” including the onboarding process.
Attendants will also receive a free copy of our latest book, Digital Hesitation, where we cover digital transformation in customer success and beyond. Attend virtually or in-person to connect with industry leaders and peers from around the world.
Our Customer Success team is helping members implement best practices in everything from onboarding tools to customer engagement. Not a member yet? Contact us today to learn how TSIA can help you achieve your business outcomes.
May 3, 2022
Darlene Kelly is the senior manager of customer success research for TSIA. In this role, she works closely with TSIA’s customer success members to deliver research and benchmarks to help companies realize and achieve their true value in customer success. Prior to joining TSIA, Darlene spent approximately 20 years in the digital marketing landscape with the last 12+ years at Adobe working in Customer Success across different customer segments and industry verticals. While at Adobe, Darlene served as a Senior Customer Success Manager, responsible for managing Adobe’s enterprise level accounts protecting some of the company’s largest book of business. Prior to Adobe, she held roles within services and sales at Claritas, a marketing company later acquired by market research firm Nielsen.
Saul is the co-founder of Method Garage, a research and design firm focused predominantly on customer experience and success. With 19 years of corporate leadership, he knows what it takes to drive cross-functional, customer-focused innovation in the real world. Based in the San Francisco Bay Area, Saul also works part time with Stanford's d.school teaching executives how to apply design thinking to tackle their business challenges.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.